Consumer Complaint Module
The Consumer Financial Protection Bureau’s (CFPB) active solicitation of complaints from the public is compelling dealerships to shift away from a reactive method of Complaint Management (Dealer Rater & Google) and adopt a more proactive approach.
Complaint Module Benefits
- Historically, this process has been extremely siloed, so until now this is no easy transformation, especially for dealerships that are already compliance-challenged because of limited resources.
- ARMD’s secure, online Complaint Management System helps eliminates these burdens.
This is the window through which regulators look at Dealership Compliance! ARMD is the only CMS with this.